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Our customers’ success with service management is of paramount importance for GuideVision. Having delivered well hundreds of ServiceNow projects, we understand customer challenges. We prefer to deliver ServiceNow in small phases, allowing our customers to realize its value quickly, while staying in line with strategic goals.
Our consultants can guide your business transformation initiatives, and enable you to take advantage of changing industry trends. We will make sure that your organizational change management challenges are properly addressed in your transformation program.GuideVision consultants will perform the following activities as part of the Consulting Services:
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The GuideVision training service offers high-quality training solutions tailored to meet customer requirements and maturity levels. This includes standard ServiceNow classes or custom solutions for all type of roles using or administering the ServiceNow application.
GuideVision's trainings take advantage of its unparalleled expertise and knowledge of Best practices:
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GuideVision Support - Instant access to certified ServiceNow resources in a flexible service that adds value to your business. We provide support after ServiceNow implementation in a highly flexible way to ensure your solution becomes an integral part of everyday operations. Key Advantages: GUARANTEED SLA, SN CERTIFIED EXPERTS, DEDICATED TEAM, NO UNEXPECTED SURPRISES
<2nd & 3rd level support services>
We make sure the customer’s instance is fully functioning, and that all registered incidents and issues are resolved within agreed dates.
<Request for Change>
Platform and customisation support, UI customisation, on-demand minor development and other services to help your company make the most of its workflows.<Upgrade & Patching>
Keep up to date to take advantage of innovations that accelerate your business’s digital transformation.
<Rapid Response>
Incident management support services divided into three tiers based on response and resolution times provided in the SLA.
<ServiceNow consultancy Experts>
For customers in need of highly skilled ServiceNow developers to make the most of their instance.
<Full Service Care>
GuideVision Support is designed to be a flexible service. We offer service packages that can be combined based on your company’s needs.We take care of your ServiceNow instances while you stay on top of your business priorities. Explore GuideVision Support Packages:
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Have you been having problems with your ServiceNow environment lately?
Are your workflows keeping up with the demands of smart processes and procedures?
What’s the Data Quality Index of your incidents, problems, changes, release, and knowledge base data?
The GuideVision NOW Doctor service explores these and other questions and determines remedies to optimize your investment in the ServiceNow platform. We address your ServiceNow core configuration, data quality, customizations, workflow modeling, service quality, and client-tailored areas. At the conclusion of this ServiceNow analysis, we provide a report with prioritized recommendations and associated benefits.As a ServiceNow Elite partner, we provide a broad range of solutions that can be scaled up or down, in line with your organization’s specific requirements and current needs.
- ServiceNow Audit
- Systems Orchestration
- ServiceNow Strategic Advisory
- Custom Application Development
- Long term Implementation Roadmap
- ServiceNow licenses optimisation
- All ServiceNow Module Portfolio
- ServiceNow official certified training
- Processes Re-engineering (BPR/ITIL4/ITSM)
- Post-merger ERP integration
- ServiceNow Support
- ServiceNow Adoption ManagementGuideVision NOW Doctor examines the state of your ServiceNow solution and determines remedies to optimise your investment. Explore GuideVision NOW Doctor Key Benefits:
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ParcelGO adds delivery management capabilities to ServiceNow, enabling your organization to manage shipments natively within the ServiceNow platform. From pickup arrangement through up-to-date tracking information, and even delivery confirmation, ParcelGO facilitates a fully automated dispatch workflow for your business.
The easiest way to integrate fragmented shipping processes within a single platform, and automate the entire despatch workflow.Powerful features, simple to use:
- Manage Carriers and Delivery services
- Single Point of Service
- Delivery Performance Reporting
- All in One Dashboard
- Generate Shipping
- Ready for citizen developmentFaster deliveries, simple processing, reliable and smooth shipping experience, and much more – all in a single platform:
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GuideVision uses proven implementation methodology to ensure the solution meets all requirements. Comparing the out-of-the-box functionality of the ServiceNow tool with the thoroughly discovered needs of our customer, our experts quickly extract maximum value from the ServiceNow platform and ensure all configurations are in sync with possible future enhancements.
GuideVision's Implementation services portfolio:
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Strategy Workshops
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Business Process Analysis
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Solution Architecture and Design
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Roadmap Creation
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Assessments
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Other consultancy related to the ServiceNow platform
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Together we develop a strategy and an execution plan that takes into consideration the current business environment. The activities are led by our industry experts who guide you through industry best practices and the latest technologies. The structure of the workshops maximizes efficiency and saves valuable time for participating key business stakeholders.
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We can analyse a customer’s business processes to pinpoint gaps and opportunities for improvement. We follow a structured approach that applies industry best practices and methodologies via interviews with key stakeholders. This generates quick results and helps to replace aging reactive operating models with agile new solutions that provide the base for business transformation initiatives.
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Working with you, GuideVision's technical experts can design the optimal solution to enable you to extract maximum value from your ServiceNow investment. Our technical expertise, as well as our unmatched software development capacity, means we can design a solution that is good for the present as well as the future.
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Our roadmaps provide a prioritized plan of the tasks involved in implementing ServiceNow components. Our custom roadmaps will be in sync with operating circumstances and allow customers to better reach their goals.
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Evaluating the customer’s current environment using best practices and experience-based knowledge, we can highlight the values of the proposed solution as well as identify the drawbacks of current business processes and specify the right ServiceNow components to harness performance benefits.
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Together we develop a strategy and an execution plan that takes into consideration the current business environment. The activities are led by our industry experts who guide you through industry best practices and the latest technologies. The structure of the workshops maximizes efficiency and saves valuable time for participating key business stakeholders.
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Official trainings
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Custom trainings
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Services aimed at securing a fully functional production instance and
removing all reported malfunctions and their root causes as quickly as possible.
ITIL® Service
Operation areas:
<Incident Management>
<Problem Management> -
Small-scope development providing further ServiceNow customisation,
plus services to secure, update and upgrade your instance.
This package offers predefined actions as a “Request for Change”,
where the intensity of each operation is evaluated based on customer inputs. -
Consultancy services to provide an in-depth understanding of business needs,
and to design a clear architecture and adjustments for greater workflow efficiency.
Services include business analysis, solution architecture and optimisation
of customer workflow and UI elements, as well as consultations on any ServiceNow topic. -
Working with support, whether internal or external, can be a challenge. Based on our experience,
we’ve put together a set of recommendations that, if followed, will help your company to get
the most out of your support resources, whether they are internal, external or combined. -
Our main Support center in Hradec Králové was supported through the Europen Regional Development Fund, Operational Programme Enterprise, and Innovations for Competitiveness, and the Czech Ministry of Industry and Trade.
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Customisation of the core ServiceNow platform to maximise the value of your ServiceNow investment.
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Strategy and training to engage users early and assure the successful adoption of your ServiceNow implementation.
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Continuous improvement to utilise your implementation and get the best business value out of your investment.
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Integration with business systems, cloud providers, and new custom solutions based on the NOW Platform.
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Choose the optimal cost option for each consignment
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Increase the reliability and efficiency of your shipping operations
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Enable every employee to directly order a courier service in one click
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No need for long and complicated trainings or technical expertise to operate
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One-click installation, instant download from ServiceNow store, fully native to the ServiceNow platform
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Instant shipping directly from your ServiceNow instance
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Effective usage of time and resources involved in the shipping process and administration
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Get precise up-to-date information on the status of any shipment
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General implementation services
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Review and assessment services
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Integration services
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Data migration and management services
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Assessments
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We help customers to maximize the benefit of ServiceNow products during their deployment. This helps to realize their business value quickly and provide a solid foundation for future development. Applying proven implementation best practices helps to avoid overwork and to reduce the total cost of ownership.
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We accelerate and increase the success of implementations by assessing the platform and application design, its configuration, and performance. We also help to ensure recommended security requirements are implemented and go further if needed. By stress testing with expected loads on the instance, we can replicate real world scenarios to identify issues prior to production.
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We can integrate ServiceNow with virtually any application using SOAP and REST and ensure that the solution provides maximum usability.
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We can incorporate existing data sources with the ServiceNow solution for instant value creation right after going live, and can also evaluate and improve existing data collection techniques to maximize the ServiceNow experience.
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Evaluating the customer’s current environment using best practices and experience-based knowledge, we can highlight the values of the proposed solution, as well as identify the drawbacks of the current business process and specify the right ServiceNow components to harness its performance benefits.
